201410.15
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Compensation claims that are clouded by online issues

Making a compensation claim prompted by an online experience that goes wrong, or because of what someone else says in a post, can seem a complicated option, with no guarantee of even minimal success. In the virtual world it’s easier for the bad guys to stay hidden, and they can vanish even quicker than those bogus designer watch or perfume sellers on Oxford Street who are gone in a flash at the first sign of trouble. In fact, it seems relatively easy to set up an online con, and a huge number of people get duped out of their money every day in one way or another.

Making a psychological compensation claim seems reasonable if personal information or images are obtained by hackers and then posted online for the world to see – as has happened recently to a number of celebrities – but who do you go after, and how do you do it? The law does seem to have caught up with cyber bullying to a greater extent, and social networking sites like Twitter and Facebook are more pro-active in closing down this kind of activity, but effective regulation and recourse to compensation is still a bit hit or miss when it comes to what appears to be perfectly sound online transactions.

Take the growing number of women who are buying IVF drugs online because they can’t afford private treatment or have been refused treatment by the NHS. In recent weeks there have been reports of women buying fertility drugs online at a third of the usual market price, but then suffering terrible side-effects because either the prescription drugs were not what they purported to be, information about dosage was inadequate, or the lack of supervised medication caused serious health problems.

It’s not good enough to say ‘you pay your money and you take your chances’ – consumers need protection and certain guarantees if shopping online, or storing data online, is to function properly. Most of the time, it does work well of course, but the fact that a service, transaction or activity occurred online shouldn’t deter you from pursuing a compensation claim, if one is justified. As with all compensation claims, it’s best to seek expert advice. PHC Law has more than 100 years’ combined experience in dealing with all sorts of cases, and have a 98% success rate. Their legal team includes specialists who can advise on a wide range of cases, whatever their origins.